Frequently Asked Questions
Everything you need to know about your GEVI experience.
What is the standard shipping time for GEVI orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
Do GEVI products come with a warranty?
Yes, all GEVI appliances come with a standard 12-month warranty from the date of purchase, covering any defects in materials or workmanship under normal home use.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
How do I clean and maintain my GEVI coffee machine?
We recommend descaling your machine every 1-3 months depending on water hardness. Detailed cleaning instructions for filters and carafes are included in your product user manual.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Shop Pay.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.